CUSTOMER SERVICE

Learn what we're all about

We pride ourselves with our Office Administration staff located in our Deerfield, IL office. Our fully experienced staff is proficient at bridging the gap between manufacturer’s customer service to the buyers at the distributor level. Our administrative staff have excellent relationships built with distributor buyers and customer service personnel, which is paramount for fast communication in assisting with buyer needs, shipping information, and emergency issues.


In addition to constant communication with buyers and manufacturer’s customer service, our staff handles much more:

We strive to provide the best services.

Our expertise enables you to boost profit margins, market evaluation, business development and financial analysis efficiencies. We've got the knowledge you need. 

Order Entry

  • Electronic Order Entry
  • Automatic Fax Linkage
  • EDI Order System

Manufacturer and Distributor Portals

  • AWG-Demandtec
  • UNFI-Harbor
  • Manufacture Portals

Deduction Management

  • Avoidance
  • Immediate Action
  • Assigned Resolution Time
  • Pursue IT – Visit/Write/Phone

Marketing Development & Fund Processing

  • Full Access and Accountability
  • Retailer Payment Processing
  • Principal Reporting
  • Account Balance Maintenance

Sales and Reporting

  • AWG-Demandtec
  • UNFI-Harbor
  • Manufacturer Portals
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